Privacy Policy for KarenBaoBooks.com

1. Introduction

At karenbaobooks.com, your privacy and the security of your personal data are of paramount importance. We are committed to protecting your personal information and upholding the highest standards of data privacy and transparency. This Privacy Policy describes how we collect, use, disclose, and store your information, and the rights you have concerning your data under applicable data protection laws, including the European Union’s General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to your use of karenbaobooks.com and related services offered through our website. KarenBaoBooks.com is the data controller of the personal data collected through this website and is responsible for ensuring that your information is processed in compliance with applicable data protection regulations.

For any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at [email protected].

3. Categories of Data We Process

We collect and process various categories of personal data, including:

a. Usage Data
Information about how you interact with our website, such as your IP address, browser type, access times, referring website addresses, pages visited, and session duration.

b. Account Data
Details provided during account registration or checkout, including your full name, physical address, email address, and phone number.

c. Profile Data
Preferences, purchase history, reviews, wish lists, and behavioral data that enhance your profile and user experience.

d. Communication Data
Records of correspondence with us, such as customer service inquiries, email interactions, and messages sent via our contact forms.

e. Technical Data
Device identifiers, operating system information, browser versions, language settings, and other technical characteristics of your device or internet connection.

f. Transaction Data
Details of products purchased, order history, payment information (excluding full credit card numbers—processed securely via licensed third-party processors), and shipping details.

g. Preference Data
Marketing and communication preferences, subscription choices, product interests, and other signals relating to tailored content and marketing.

4. Legal Bases for Processing Personal Data

We rely on the following legal bases for processing your personal data:

– Consent: Where you have provided us with explicit consent to process your data for specific purposes, such as signing up for newsletters or participating in promotions.
– Contractual Necessity: Where processing is necessary to perform a contract with you, for example when fulfilling an order you have placed.
– Legitimate Interests: When processing is required for our legitimate business purposes, provided that such interests do not override your fundamental rights and freedoms. For example, to monitor website performance or personalize content.
– Legal Obligation: Where processing is required to comply with legal or regulatory obligations, such as tax or consumer protection laws.

5. Your Rights Under Data Protection Law

Subject to applicable laws and verification of your identity, you have the following rights regarding your personal data:

– Right of Access: You may request access to the information we hold about you.
– Right to Rectification: You are entitled to request correction of inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your data in certain circumstances.
– Right to Restrict Processing: You can request the restriction of data processing under specific conditions.
– Right to Data Portability: You have the right to receive your data in a portable format and, where feasible, to request that we transmit that data directly to another controller.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement technical and organizational security measures to protect your data, including but not limited to:

– Encryption of data in transit and at rest
– Secure data centers with access controls
– Role-based user access restrictions and authentication protocols
– Regular data backups and system monitoring
– Staff training on data privacy and incident response

While no method of transmission over the Internet or method of electronic storage is 100% secure, we continually evaluate and improve our security measures to ensure appropriate safeguards are in place.

7. International Data Transfers

If you access karenbaobooks.com from outside the territory in which we operate, your data may be transferred to and processed in jurisdictions that do not provide the same level of data protection. In such cases, we ensure appropriate safeguards are applied, such as the use of European Commission-approved Standard Contractual Clauses (SCCs) for cross-border data transfers, as required by the GDPR.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, tax, or regulatory obligations. Retention timelines vary based on data category:

– Usage and Technical Data: Up to 12 months after collection
– Account and Profile Data: For the duration of your account, plus up to 6 years after account closure
– Transaction and Communication Data: As required by applicable financial or audit requirements (typically up to 7 years)
– Marketing and Preference Data: Until you withdraw consent or unsubscribe

We periodically review retention schedules and securely delete or anonymize data that is no longer required.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on karenbaobooks.com. Cookies help us analyze website usage, remember user preferences, and deliver more relevant content. The types of cookies we use include:

– Essential Cookies: Required for the operation of our website (e.g., maintaining sessions or cart functionality)
– Functional Cookies: Enable enhanced features like saved settings or language preferences
– Analytics Cookies: Help us understand how our website is used by tracking visitor interactions
– Performance Cookies: Monitor page load times, responsiveness, and user flows

10. Cookie Management and Compliance

In accordance with GDPR and CCPA requirements, we provide visitors with the ability to manage cookie preferences via a cookie consent banner and settings panel. Upon first visit, and when consent expires, users are prompted to accept, reject, or customize their cookie settings. You may also configure your browser to block or delete cookies.

Please note that disabling certain cookies may limit your ability to use some features of karenbaobooks.com.

11. Protection for Children

Karenbaobooks.com is not directed to children under the age of 13. We do not knowingly collect, use, or disclose personal data from anyone under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete such data promptly. Parents or guardians with concerns may contact us at [email protected].

12. Policy Updates

We reserve the right to amend this Privacy Policy as necessary to reflect changes in our data practices, legal obligations, or website functionality. Material updates to this Policy will be posted prominently on karenbaobooks.com. Where required by law, we will notify you via email or through other appropriate means before the changes take effect.

We encourage users to review this Privacy Policy periodically to stay informed about our information practices.

13. Contact Information

For inquiries or concerns regarding this Privacy Policy or how your information is handled, you can contact us at:

Email: [email protected]
Website: https://www.karenbaobooks.com

We strive to respond to all data protection inquiries in a timely and transparent manner and are committed to compliance with applicable privacy laws.